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IT Business Analyst

●

1 year ago

Greece, Attiki, Athens
Full Time
Associate
Hybrid

Basic Information

Company Profile
 
AMPLUS Technologies is a pioneering, innovative and Great Place to Work Certified, IT Company that implements high quality projects in Financial Institutions, Telecommunication Companies, Insurance Organizations, Educational Institutions, and organizations of the wider Public and Private Sector. In the decade of 2000’s, Technologies has managed to possess a major market share of the IT Solutions industry. Established by a team of IT specialists, the company has a stable and upward evolution throughout these years. 
 


In AMPLUS Technologies, we constantly offer integrate and end to end solutions which increase the quality of the services provided and strengthen the loyalty of our clients through a client-driven approach. 


Due to the continuous growth of our company, we are currently looking for an IT Business Analyst to join our team.


Job Summary

The IT Business Analyst a smooth transition of new or changed services by conducting ORT, monitoring performance, and supporting incident and change management. He/She will track SLAs, KPIs, and collaborate with stakeholders to drive improvements and ensure compliance. 

Responsibilities

  • Actively participate in the early design phase of new or changed services to ensure a smooth operational transition.
  • Develop test scenarios and execute Operational Readiness Testing (ORT).
  • Monitor daily operations and service performance, escalating issues as needed.
  • Support incident, problem, and change management processes by providing data analysis and insights.
  • Prepare and deliver regular service performance reports in alignment with SLAs and KPIs.
  • Manage dashboards and records to track incidents, problems, and changes effectively.
  • Assist in gathering and documenting business requirements for service enhancements.
  • Keep stakeholders informed on service status, performance, and potential risks.
  • Identify, prioritize, and implement service improvement initiatives to enhance efficiency and customer satisfaction.
  • Collaborate with external vendors to oversee problem resolution and ensure service delivery meets expectations. 

Requirements

Business Analytics
Jira
Service Now
  • Bachelor's degree in IT, Computer Science, Business Administration, or a related field.
  • At least 2 years of experience in IT support, service delivery, or a related role.
  • Knowledge of ITIL principles and experience with ITIL practices will be considered as a plus.
  • Knowledge of ITSM tools and dashboards (e.g., ServiceNow, Jira).
  • Fluency in Greek and in English, both written and spoken.
  • Strong analytical and problem-solving skills, with the ability to interpret complex financial data and develop actionable insights.
  • Exceptional communication skills to collaborate effectively with team members.
  • Strong multi-tasking and organizational skills, ability to work under tight deadlines.

Benefits

Continuous education
Mentorship programs
  • Competitive salary
  • A mentor to support you with your employee experience
  • Monthly Meal coupons
  • Continuous learning and development opportunities in IT industry
  • Modern, stable, and challenging work environment
  • Diverse and inclusive culture
  • Great Place to Work Certified Company

 

All applications will be treated in strict confidence!


In AMPLUS SA we apply our principles of fair and equitable treatment, non-discrimination and equal employment opportunity! 
About the company

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About the company

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AMPLUS Technologies

AMPLUS Technologies

Management Consulting
Information Technology
No longer accepting applications