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Customer Service Representative

●

1 year ago

Greece, Attiki, Athens
Full Time
Associate
On-Site

Basic Information

 Join our Moving Doors team and be a part of revolutionizing modern living! We're a fast-growing group, offering expertly designed, fully furnished apartments around Cyprus. With currently over 400 units in Cyprus, Moving Doors is now embarking on its next exciting adventure as we are expanding to Greece, with further global expansion opportunities on the horizon.

Role Description:
We are looking for a Customer Support Representative to join our team in Athens and provide excellent customer service.

Responsibilities

  • Respond promptly and courteously to guest inquiries, requests, and complaints, ensuring a positive customer experience. Escalate complex issues to the Customer Support Manager as needed
  • Ensure prioritization of guests' inquiries
  • Maintain guest satisfaction by resolving issues efficiently and effectively
  • Adhere to Moving Doors policies and procedures to ensure smooth and professional customer service operations
  • Collaborate with other departments such Guest Operations, Maintenance etc. to enhance the overall guest experience
 

Requirements

Client Relations
Customer Service
  • 2+ years of previous experience working in hospitality, guest relations or other customer-facing positions
  • Excellent communication abilities (both oral and written) and interpersonal skills
  • Excellent time management abilities and organization skills
  • Strong problem-solving abilities
  • Ability to work effectively in a fast-paced environment
  • Attention to detail and commitment to delivering exceptional service
  • A customer-focused person with a thorough understanding of the hospitality industry's standards
 

Benefits

Remote work options
  • Competitive compensation based on experience
  • Annual bonus scheme
  • Development Opportunities
 

Good to have

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Team

Customer Support team

Recruitment process

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About the company

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About the company

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Moving Doors

Moving Doors

Customer Service
Operations
No longer accepting applications