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Italian Speaker Customer Service Representative

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1 year ago

Greece, Attiki, Athens
Full Time
Entry-Level
On-Site

Basic Information

Ferryhopper is revolutionizing online ferry booking, aiming to change the way people travel by ferry. We are collaborating with more than 110 ferry companies across 26 countries, bringing a fresh and seamless ferry booking experience. We always strive to cater to the needs of all travelers and keep improving our services.

Ferryhopper is an equal-opportunity employer that welcomes diversity and is committed to inclusion in the workplace. We do not accept discrimination and harassment of any kind. This policy applies to all employment practices within our company!

We are looking for an Italian Speaker Customer Service Representative to join our fast-growing team in Athens.

The successful candidate will be responsible for handling customers’ requests and maintaining an excellent tailor-made customer experience. We value people who take pride in their work and enjoy the challenge of delivering outstanding results.

Responsibilities

  • Receive & process emails, chat, and calls.
  • Handle general requests in several communication channels.
  • Execute ferry ticket cancellations, rebookings, and other passenger inquiries.
  • Handle force majeure such as strikes or extreme weather events, bulk changes.
  • Communicate with Ferry operators and partners .
  • Report technical issues internally.
  • Suggest improvements to the operational process to ensure the smoothest possible functioning of the team as a whole.

Requirements

Communication Skills
CRM
Customer Service
Customer Support
Organizational Skills
  • Native speaker in Italian and Greek.
  • Fluent speaker in English.
  • Familiar working with apps and new technologies /  Computer literacy.
  • Bachelor’s degree in Tourism/Business Administration or any other sector.
  • Quality focus and multitasking in a fast-paced environment.
  • Dedication to going above and beyond to solve customers' problems.
  • Self-motivated, strong time-management and problem-solving skills.
  • A relentless team player, willing to share ideas and help other team members.
  • Located in Athens for on-site work.

Benefits

  • A competitive compensation package.
  • Working equipment.
  • Great office space with fresh fruits and snacks always available.
  • Training and educational budget throughout the year.
  • Joining a fast-growing ambitious international team.
  • Fun team events and a vibrant company culture.
  • Growth opportunities.

Good to have

  • Previous experience in the customer service sector 
  • Previous experience in OTAs
  • Knowledge of any CRM app 
About the company

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About the company

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Ferryhopper SA

Ferryhopper SA

Management Consulting
No longer accepting applications