Technical & User Support Specialist

●

11 months ago

Greece, Attiki, Athens

Full Time

Associate

Hybrid

Basic Information

MARKS & SPENCER is a British value for money retailer, focused on own label businesses, including Food, Clothing & Home, in the UK and internationally. Today we operate a family of businesses, selling high-quality, great value own-brand products in the UK and in 62 countries, from 1,519 stores and 44 websites globally.

We are seeking a talented and motivated Technical & User Support Specialist to join our Team!

Responsibilities

Manage network users, groups, and computers in a Microsoft-based infrastructure.
Configure and maintain workstations.
Oversee daily system backup processes.
Perform software configuration updates and upgrades.
Maintain and support Till Points and back-office applications.
Deliver technical support and training to end users both on-site and remotely.
Troubleshoot hardware and software issues and provide effective solutions.
Procure software, hardware, and IT supplies by liaising with vendors.
Actively participate in the design and implementation of new solutions.
Contribute to local and international corporate projects.
Collaborate with third-party technical suppliers to evaluate and ensure system compatibility.

Requirements

Active Directory

Enterprise Resource Planning

Help Desk Support

IT Solutions

Technical Support

Windows Server

Degree in Information Technology or a related technical field.
At least 1 year of experience in a similar role.
Fluency in Greek and English, both written and verbal.
Proven experience with Active Directory Services, MS Windows-based networks.
Familiarity with Entersoft Business Suite (EBS) or other ERP systems is a strong advantage.
Strong problem-solving skills and a proactive approach to troubleshooting.
Excellent communication skills for effective collaboration with teams and vendors.
Knowledge of IT delivery methods, standards, and approaches.

Benefits

Competitive reward package
Hybrid Working Model
Corporate Discount
Wellbeing Benefits including Private Medical Insurance Plan
Excellent working environment
Friendly team of experienced & skilled professionals
Career Development Opportunities

Good to have

Previous Experience in Retail industry operations, particularly store systems.

Technical & User Support Specialist

Basic Information

Responsibilities

Requirements

Benefits

Good to have

About the company

About the company

Technical & User Support Specialist

Basic Information

Responsibilities

Requirements

Benefits

Good to have

About the company

About the company

No longer accepting applications