Bachelor’s degree (or equivalent) in Computer Science or a related field
Experience of Microsoft Active Directory, Microsoft Exchange Server Management, Microsoft Windows – Servers, Mac OS
Experience using the Microsoft Office 365 Suite (e.g., MS WORD, EXCEL, PowerPoint, Outlook, Teams, Sharepoint)
Good understanding of computer systems, mobile devices and other tech products
Proven ability to collect, examine, and analyze data from a variety of sources and offer solutions
Excellent interpersonal skills, including working with staff to explain and resolve difficult technical situations
Excellent oral and written communication skills, including high proficiency in the English language
Ability to work under pressure and recognize the importance of teamwork in the support environment
Ability to learn quickly
