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Senior Applications Operations Specialist

●

8 months ago

Greece, Attiki, Athens
Full Time
Senior
Hybrid

Basic Information

At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels.  We are a global industrial and energy company operating across two highly interconnected and complementary sectors: Energy and Metals. With a consolidated turnover of €5,683 million and an EBITDA of €1,080 million, along with a workforce of over 7,627 dedicated individuals, we drive success through cutting-edge technology and diverse talent.

We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, creating a lasting impact. At METLEN, we foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes.

We are currently seeking a Senior Applications Operations Specialist to join our Delivery Team within the Information Technology & Digital Strategy Division, based in Athens.

Responsibilities

  • Oversee Application Lifecycle Management, ensuring smooth post-GoLive operations and ongoing maintenance.
  • Monitor application performance and resolve issues to maintain service levels, using feedback and ticket data to propose improvements.
  • Lead incident management at the 2nd and 3rd support levels, coordinating with internal and external teams.
  • Conduct capacity planning in coordination with infrastructure teams to ensure scalable application performance.
  • Ensure security and compliance with Group IT policies, implement recommendations, and participate in audits as the application owner.
  • Guide the team responsible for maintaining up-to-date application support documentation.
  • Foster collaboration across development, infrastructure, and support teams, and act as a key stakeholder during project deployments and post-GoLive support.
  • Identify and drive process improvements and automation initiatives for operational efficiency.
  • Manage vendor relationships to ensure reliable support for applications and services.

Requirements

IT Operations
Jira
Service Now
Technical Support
  • Bachelor's degree in Information Technology or other relevant fields. 
  • 5+ years of experience in Αpplication operations.
  • Deep understanding of Applications Architecture (On-Premises and Cloud).
  • Experience in solution design, development, enterprise application support, and vendor management.
  • Strong leadership skills to guide and motivate operational teams.
  • Proficiency with monitoring tools for performance tracking and issue detection.
  • Fluency in English.

Benefits

  • Competitive remuneration package
  • Ticket Restaurant Card
  • Group Health Insurance Plan
  • Preferential household electricity plan
  • Pension Plan
About the company

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About the company

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Metlen Energy & Metals

Metlen Energy & Metals

Management Consulting
IT Support Engineer
No longer accepting applications