What you’ll do as a Leader:
Lead a sales team through coaching, mentoring & motivating, using proven sales and leadership skills. Develop key Performance Metrics and dashboards that help the sales team and operations focus on performance drivers.
• Possess strong understanding of Outbound, Inbound and Account management sales motions and working to drive and generate net new revenue.
• Drive the highest level of performance from the Sales teams and at the same time be a role model & instill TTEC and client values.
• Understand the importance of building lasting customer relations and how to identify and drive upselling and cross-selling sales opportunities.
• Develop sales strategies to continue meeting sales goals, while reducing overall customer cancellations and generating revenue.
• Build knowledge on client products and services – features, benefits and impact on Digital media/cloud based customers.
• Work with Marketing, Sales Operation, Business units, Corporate Retention teams to source sales or retention campaigns, marketing leads and execute.
• Analyze business goals, customer & agent data & daily reports to find areas of continuous improvement.
What you’ll do as Sales Manager:
• Manage Sales pipeline and regular forecasting to meet assigned goals.
• Prepare GBD Sales performance reports by collecting, analysing, and summarizing sales, data and trends.
• Develop and continuously improve lead qualification using established criteria and standards.
• Produce and implement action-oriented plans when sales goals or SLAs do not meet expectations.
• Implement and review policies, business metrics, productivity and operating structure to consistently grow the sales results.
• Provide weekly reporting on Volume, conversion, queue and product level details, and sales opportunities. In addition to revenue and pipeline measurement, each manager will track daily, weekly and monthly activity & productivity metrics on their teams to ensure the team is spending their time on the highest value add actions at all times.