IT Service Desk & Technology Center Officer

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10 months ago

In Kotsovolos we embrace everything you have to offer.
Join our team and let’s #beMORE together!

📈 In numbers
3.000+ Kpeople | 90+ stores | 2 modern training centers | 53.000+ hours of training per year

🎯 Our goal
Planning our future and through latest technologies and innovation, make our lives better

First level troubleshooting and support for IT issues and infrastructure
Prepare, inventory, and deploy end-users’ equipment (laptop/workstations), repair and replace as necessary
Support workplace on all areas, stores, warehouses, HQ, call center by developing and proposing innovating solutions (on the phone, via email, in person, or through remote access)
Document hardware and software problems (building a knowledge base)
2nd Line Support in Microsoft environments
Focus on improving customers experience in stores via high-end technologies

Active Directory

Firewalls

Microsoft Azure

Microsoft Intune

Network Architecture

Security Operations

Bachelor's degree in computer science, Software Engineering, or related field (or a year of equivalent work experience)
Fluency in Greek and English language, both written & spoken
Knowledge and troubleshooting skills on Microsoft Windows and Microsoft O365 platform
Basic knowledge and understanding of firewalls, security, networking (LAN/WAN, VPN technology etc.)
Basic knowledge on Microsoft Server (Active Directory, Exchange, Sharepoint, etc.)
Be customer-oriented and have problem-solving skills
Flexibility to work in shifts

Bonus structure

Continuous education

Pension/Retirement plan

Private health insurance

Team building events

Transportation expenses

Wellness programs

Work equipment (ex. phone, laptop etc)