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NOC Support Engineer L1

●

5 months ago

Greece, Attiki, Piraeus
Full Time
Mid-Level
Hybrid

Basic Information

Orbyt Global Group is a leading maritime technology company with worldwide operations, providing advanced solutions that enable smarter control, enhanced operational efficiency, and reliable connectivity. With headquarters in Piraeus and serving shipping companies globally, we facilitate reliable and efficient navigation through the digital era. Our expertise is founded on technological excellence, tailored support and a commitment to always delivering outstanding customer service in all locations.

ORBYT-GLOBAL S.A. is continuously growing and we are looking for L1 Technical Support Engineer to become a valuable member of our Network Operations Center (NOC) team.

The Technical Support Engineer is tasked with recording, troubleshooting, and resolving complex technical issues on a 24/7 basis. Additionally, the Engineer plays an active role in escalation processes and coordinates with various internal and external teams. By ensuring swift and effective resolution of reported cases, the team maintains a high standard of technical support and service for our customers in the maritime industry.

Responsibilities

  • Deliver first-line technical support through phone and email channels.
  • Diagnose and resolve issues related to software, hardware, and connectivity.
  • Escalate complex cases to advanced support teams when appropriate.
  • Accurately document support cases, resolutions, and follow-up actions within the ticketing system.
  • Guide customers with step-by-step solutions and communicate best practices.
  • Collaborate with internal departments to identify recurring issues and recommend enhancements.
  • Ability to work in shifts and coordinate with different shift teams.
  • Ensure adherence to service-level agreements (SLAs) and timely issue resolution.
  • Contribute to the development and maintenance of knowledge base articles and internal documentation.

Requirements

Domain Management
Microsoft SQL Server
Network Administration
  • Bachelor's degree in Computer Science, Telecomms, Cyber Security & Networks or related fields
  • Experience in MS Active Directory, Domain Controller, MS Server configuration/setup 
  • Solid understanding of network protocols and technologies
  • Strong analytical and problem-solving abilities
  • Effective communicator; team collaboration skills
  • Fluent in Greek and English

Benefits

Continuous education
Private health insurance
Remote work options
💶Competitive remuneration package
❤️Private health insurance plan
🍴Meal vouchers 
🏠Hybrid working model
🚇Close to Public transportation (5’ walk from Piraeus METRO station)
 📖 Access to ongoing learning and training opportunities

Good to have

  • Certifications (CompTIA, MTA, ITIL, CCNA/CCNP, MTCNA, Sophos, etc) are a plus
  • Experience in configuring and troubleshooting network equipment is desirable
About the company

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About the company

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ORBYT GLOBAL SA

ORBYT GLOBAL SA

Customer Service
Engineering
IT Support Engineer
No longer accepting applications