CORDIA S.A., leader in its field is looking to hire Helpdesk Operator based in Athens:
Responsibilities
Act as the first point of contact for incoming service requests via business-specific software, telephone, fax, and email.
Accurately interpret and log work order requests into the internal system, ensuring timely updates and tracking until completion, in line with Service Level Agreements (SLAs).
Coordinate and communicate effectively with engineers, subcontractors, and site managers, considering skill sets, location, and service delivery requirements.
Prioritize urgent tasks and dispatch appropriate personnel or subcontractors to ensure prompt resolution.
Reassign and reschedule tasks as needed to manage workload and meet response priorities.
Analyze job history and reports to prevent duplication and improve efficiency.
Escalate complaints when necessary and contribute to continuous improvement efforts to reduce customer dissatisfaction.
Encourage and manage customer feedback and satisfaction surveys.
Perform general office administration duties, ensuring organized and structured data management.
Requirements
Customer Support
Microsoft Dynamics
Microsoft Office
Project Management
Project management certification or proven experience in technical/construction or similar projects.
Minimum of 2 years’ experience in a related role (e.g., project coordination, customer service).
Proficiency in Microsoft Office Suite, including Word, Excel, and Office 365.
Strong verbal and written communication skills.
Ability to work both independently and as part of a team.
Benefits
Certifications and training
Continuous education
Pension/Retirement plan
Private health insurance
Private Health Inurance , Retirement Plan , Trainings