• First point of contact for customer requests.
• Analysis and documentation of requests in specialized software systems.
• Categorization of requests and assignment to the relevant department.
• System and customer updates on the progress of requests.
• Reassessment and rescheduling of the work program as needed due to unforeseen requirements.
• Supervision of planned and emergency tasks.
• Scalable updates as events may arise.
• Organization and system updates for preventive maintenance.
• Generating reports and providing general administrative support.
• Verification of new requests to avoid duplicate records and finding request history and information.
• Actions on building management systems (BMS) and other specialized systems required for building operation.