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Technical Support Consultant

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4 months ago

Greece, Kentriki Makedonia, Thessaloniki
Full Time
Entry-Level
Hybrid

Basic Information

As a Technical Support Consultant, provide specialized assistance to pharmaceutical software users by resolving issues and training them on effective application use.

Responsibilities

  • Provide expert technical assistance and support to end-users.
  • Diagnose and troubleshoot software issues, offering effective and timely solutions to clients.
  • Advise and train users on the proper and efficient use of software applications.
  • Collect and communicate customer feedback to internal teams to help drive product improvements and innovation.

Requirements

Information Technology
SQL
  • Bachelor’s degree or diploma (IEK) in Computer Science, Information Technology, or a related field.
  • Previous experience in a call center or pharmacy customer service environment will be considered a strong plus.
  • Knowledge of databases (e.g., Microsoft SQL Server) will be considered a plus.
  • Familiarity with software applications is an asset.
  • Excellent verbal and written communication skills both Greek and  English.
  • Strong interpersonal and teamwork skills.
  • Excellent problem-solving and analytical abilities.
  • Customer-oriented mindset with a strong commitment to delivering high-quality service.

Benefits

Certifications and training
Private health insurance
We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:
💰Competitive remuneration package
❤️Private health insurance plan
🏠Hybrid working model
💯Opportunity to work alongside people who are always eager to mentor
🚍Transportation with company’s bus from central stations
📖 Funded training & development opportunities
🥪Catering food services
About the company

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About the company

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ENTERSOFTONE

ENTERSOFTONE

Customer Service
Information Technology
Customer Service
No longer accepting applications