On behalf of our client, a leading Mediterranean food production and export company, we are seeking a Customer Service Executive, based in Athens, to support international operations and manage customer orders.
Responsibilities
Receive, review, and accurately enter customer orders into the ERP system (SoftOne).
Monitor the end-to-end order process and provide timely updates to customers.
Coordinate shipments, loadings, and delivery schedules in collaboration with the Logistics department and external carriers.
Work closely with the Sales team to ensure seamless and efficient customer service.
Manage incoming phone calls and email communication professionally, primarily for international clients.
Proactively resolve issues and deliver a high level of customer support.
Prepare ad-hoc sales reports as required.
Requirements
Customer Service
Customer Support
Enterprise Resource Planning
Proven experience in a Customer Service, Back Office, or Logistics role within an export-oriented company.
Excellent command of the English language (written and spoken).
Very good knowledge and hands-on experience with ERP, particularly in sales order management.
Excellent computer skills, especially Excel and Outlook.
Strong organizational skills, attention to detail, and ability to manage multiple tasks.
Excellent communication and interpersonal skills.
Benefits
Competitive remuneration package.
Private health insurance.
Opportunities for professional growth and development.
Good to have
Experience managing international orders and coordinating with internal departments, external partners/carriers, and international clients.
Familiarity with CRM software will be considered an asset.