Home

Resume

Jobs

My applications

Requests

Education

Career advice

Companies

Salary Calculator


Terms & Conditions

Privacy Policy

© 2026 All Rights Reserved

Business Applications Analyst - Web Portals

●

4 months ago

Greece, Attiki, Marousi
Full Time
Mid-Level
On-Site

Basic Information

We are currently looking for a Business Applications Analyst as part of our IT Division, for our Commercial Web Portals, including websites, customer & retail interaction portals. Role’s objective is to align our customer-facing web platforms with business goals and operational excellence. Focus will be on continuous enhancement of our web portals, ensuring they are stable, secure, and user-friendly, while simplifying processes and enabling the business to move faster and more accurately. 


Responsibilities

What will you do:
  • Act as the bridge between business units and IT, gathering requirements, clarifying objectives, and translating needs into functional specifications and acceptance criteria.
  • Collaborate with internal teams and external vendors to drive enhancements, integrations, and improvements across the portal ecosystem (APIs, identity, payments, content, analytics).
  • Define and support UAT, create test scenarios, coordinate execution, and verify that delivered changes meet functional requirements and quality standards.
  • Document as-is / to-be processes, portal workflows, user journeys, and operating procedures to ensure clarity, governance and traceability.
  • Partner with UI/UX and stakeholders to improve customer experience, navigation, and usability; contribute to interface requirements, prototypes and usability validation where needed.
  • Support change management and releases (planning, regression scope, release notes, communications, rollout coordination) ensuring smooth transitions and minimal customer impact.
  • Ensure high availability, stability, quality of services and timely resolution of incidents by providing effective support services, perform root cause analysis and escalate complex problems to higher-level teams or vendors when necessary.
  • Contribute to service metrics and reporting (availability, incident trends, ticket aging/MTTR, defect patterns), supporting operational transparency and continuous improvement.
  • Ensure portals comply with internal governance, operational procedures, and security policies/work instructions.

Requirements

Information Technology
What you need to be successful: 
  • A BSc in Computer Science, Information Technology or a closely related field.
  • 2+ years of experience in business analysis / design and application support / digital platforms (customer portals, websites, e-commerce, self-service platforms).
  • Proven ability to gather requirements and produce clear functional specifications, workflows, and acceptance criteria.
  • UI/UX sensibility for customer-facing portals: ability to capture UI requirements, identify friction points, and collaborate with designers/team
  • Ability to map customer journeys across portals (self-service, sales and payments), identify usability bottlenecks, and propose changes that simplify processes and improve completion rates and user experience.
  • Familiarity with SDLC and Agile ways of working, and with tools like Jira (or equivalent) for tracking and coordinating delivery/support work.
  • Strong understanding of web platforms concepts (authentication/SSO principles, REST/SOAP APIs, integrations, environments, releases).
  • Comfortable working with data and logs for troubleshooting and reporting; basic SQL literacy is useful but not required to be advanced.
  • Good collaboration and teamworking skills.
  • Be passionate about optimizing work processes.
  • Good time management and organization skills.
  • Good decision-making skills.

Benefits

Certifications and training
Free snacks
Parental leave
Pension/Retirement plan
Private health insurance
Transportation expenses
Work equipment (ex. phone, laptop etc)
Our offer to you: 
  • Competitive salary
  • Performance-based variable pay 💰
  • Ticket restaurant card 💳
  • Transportation reimbursement ⛽
  • Private Health Insurance coverage 🩺
  • Pension Scheme
  • Home electricity and natural gas discount ⚡
  • Continuous learning & upskilling opportunities and access to our premium online training platform 📚
  • Reimbursement for your athletic activities 🥈
  • Unlimited fruits and snacks at the office 🥜
About the company

-

About the company

-

Enerwave

Enerwave

Information Technology
Business Analyst
No longer accepting applications