The ideal candidate will play a key role in leveraging data and analytics to optimize B2B account management, drive strategic decisions, and implement targeted CRM initiatives.
Responsibilities
Analyze and process internal and external data to maintain accurate corporate client profiles, optimize workflows, and enhance overall B2B account management.
Conduct advanced analyses using BI tools to develop insightful reports and dashboards on portfolios, products, revenue, and customer behavior, supporting strategic commercial decisions.
Leverage predictive modeling and customer segmentation to design, implement, and monitor targeted CRM initiatives.
Collect and document detailed business specifications for IT projects, effectively bridging business needs with technical execution.
Design and execute User Acceptance Testing (UAT) scenarios to ensure system deliverables meet business requirements.
Develop KPIs and interactive dashboards to monitor the impact of CRM actions on customer retention and development within the Business segment.
Lead cross-functional teams and manage stakeholder communication to successfully implement CRM projects, aligning business objectives with technology solutions.
Requirements
Business Analysis
Bachelor’s degree (AEI/TEI) in STEM (Computer Science, Technology, Engineering, Mathematics) or Economics.
Proven proficiency in Data Warehouse and CRM systems (e.g., Siebel).
Hands-on experience with Business Intelligence and analytics software, such as SAS, IBM SPSS, or R.
Benefits
Bonus structure
Continuous education
Wellness programs
Bonus structure
Continuous education
Wellness programs
Good to have
Master’s degree (MSc/MBA) in Statistics, Economics, Business Administration, or a related field.
Proficiency in Oracle SQL for data extraction, processing, and database analysis.
Experience with data visualization tools such as Power BI, Tableau, or SAS Viya.
Proven experience in designing predictive models, including Churn Propensity and Customer Lifetime Value (LTV) across Fixed, Mobile, and Cloud services.
Experience designing, developing, and operationalizing CRM analytics frameworks, including advanced customer segmentation and statistical modeling.
Demonstrated project management experience, managing initiatives from conception to delivery while ensuring alignment with strategic business goals.
Strong analytical and synthetic thinking skills, with the ability to interpret complex data and develop actionable strategies.
Outcome-oriented mindset, focused on measurable results and business impact.
Collaborative and team-oriented, with the ability to engage effectively across departments.
Proactive problem-solving, decisiveness, and strong execution skills.
Excellent communication and interpersonal skills, with the ability to interact with stakeholders at all levels.
Ability to perform under pressure and meet tight project deadlines.
C2-level proficiency in English is essential.
Expert knowledge of MS Office (advanced Excel, Word, PowerPoint) is mandatory.
