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IT CRM Business Analyst

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1 day ago

Greece, Attiki, Paiania
Full Time
Senior
Hybrid

Basic Information

About the Role:
We’re on the lookout for a highly organized and delivery-focused IT CRM Business Analyst to join our IT Business Solution team! If you enjoy bringing people together, making things happen, and driving digital projects to success — this could be the perfect fit.
You’ll be working on a variety of exciting digital initiatives across eCommerce, ERP, CRM, PIM, and custom platforms. From coordinating teams and aligning stakeholders to making sure everything runs smoothly — you’ll be at the heart of digital delivery.
You’ll report directly to the IT Business Solution Manager and collaborate with a broad network of teams, vendors, and business units.

Responsibilities

  • Translate business requirements into clear, actionable plans
  • Keep projects on track by coordinating internal teams and external partners
  • Run meetings and workshops to ensure everyone’s on the same page
  • Join technical discussions and make sure solutions support the business
  • Coordinate vendors, validate deliverables, and ensure all external work aligns with defined requirements and timelines
  • Support testing, rollout, and go-live phases
  • Analyze CRM data structures (entities, data types, mappings) to support cross‑departmental needs
  • Identify data inconsistencies, validate large datasets, and drive data‑quality improvements
  • Gather feedback and monitor platform performance for continuous improvement

Requirements

Confluence
Jira
Microsoft Azure
  • 2–3 years of experience in Business Analysis or IT project delivery, ideally with exposure to CRM platforms (D365, Power Apps)
  • Degree in Computer Science, Information Systems, Engineering, or related field
  • Experience with tools like Azure DevOps, Jira, Confluence, and MS Teams
  • Familiarity with Agile/Scrum and structured delivery methods
  • Strong ability to translate business requirements into clear, actionable specifications and delivery plans
  • Great at managing multiple priorities and working across teams
  • A good understanding of digital platforms, integrations, and data flows
  • Confidence in coordinating internal teams and external partners to keep projects on track

Benefits

Certifications and training
Continuous education
  • Competitive salary & benefits package
  • Work in an award-winning company (Best Workplace in Greece for 11 years)
  • Be part of an innovative and growing team
  • Learning & career development opportunities
About the company

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About the company

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V. KAFKAS S.A.

V. KAFKAS S.A.

Information Technology
Business Analyst
No longer accepting applications