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Customer Support Associate (Part-Time, Night Shift)

●

1 day ago

Greece, Attiki, Athens
Part Time
Associate
Hybrid

Basic Information

Do you have a passion for technology and a dedication to outstanding customer service?

As a Part-Time Customer Support Associate, you'll assist Yodeck customers by responding to their questions and guiding them through product usage and troubleshooting. Our Support Team provides assistance via phone and an online ticketing system integrated with chat, accessible through the app.

We are looking for a new team member who is available to work rotating night shifts (02:00 - 06:00 & 06:00 - 10:00 (GMT +2), Monday through Friday) to support our global customer base. The majority of inquiries (90%) come from the US, Canada, and other international markets.

Join our team and help customers enhance their digital signage experience with Yodeck's innovative solutions!

Responsibilities

  • Handling incoming messages, emails, chat and phone inquiries from Yodeck customers
  • Providing information and assistance on Yodeck products and features, including billing and sales questions
  • Troubleshooting basic technical issues and offering solutions to customer inquiries
  • Processing warranty claims, repairs, and replacements
  • Triaging and prioritizing tickets to resolve critical issues in collaboration with customer success & tech support teams
  • Offering product recommendations based on customer needs and preferences
  • Ensuring high customer satisfaction through professional and courteous communication



Requirements

Analytical Skills
Troubleshooting
  • Excellent written and verbal communication skills in English (C1 level)
  • Strong attention to detail and analytical skills to diagnose issues and develop effective solutions quickly
  • Ability to handle unexpected changes and customer concerns with professionalism
  • A genuine desire to help customers and a commitment to providing excellent service
  • Experience in customer support or technical support roles will be appreciated
  • Availability to work rotating night shifts (02:00 - 06:00 & 06:00 - 10:00 (GMT +2), Monday through Friday). 


Benefits

Continuous education
Private health insurance
  • Competitive salary
  • Company-wide bonus scheme and a great stock option plan
  • Award-winning workplace, recognized as the Best Workplace
  • Hybrid Work From Home policy
  • Office gym, nutritionist, and meal vouchers
  • Individual training budget for professional development
  • Private medical insurance plan
  • Fun and collaborative start-up environment (with amazing offices!)
  • Flexible working arrangements
  • Commuting expenses
  • Equal opportunity and workplace diversity

Recruitment process

As part of our dedication to the diversity of our workforce, Yodeck is committed to Equal Employment Opportunity. Our people are our strongest asset and we acknowledge that all we have achieved so far is the solid outcome of our people's contributions.
About the company

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About the company

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Yodeck

Yodeck

Customer Service
Customer Service
No longer accepting applications