IT Business Analyst (Web Portals)

●

2 weeks ago

Greece, Attiki, Marousi

Full Time

Mid-Level

On-Site

Basic Information

We are Enerwave, member of HELLENiQ ENERGY and a leader in providing outstanding and innovative energy solutions.

We are currently looking for an IT Business Analyst as part of our IT Division, for our Commercial Web Portals, including websites, customer & retail interaction portals.
Role’s objective is to align our customer-facing web platforms with business goals and operational excellence. Focus will be on continuous enhancement of our web portals, ensuring they are stable, secure, and user-friendly, while simplifying processes and enabling the business to move faster and more accurately.

Responsibilities

Act as the bridge between business units and IT, gathering requirements, clarifying objectives, and translating needs into functional specifications and acceptance criteria.
Collaborate with internal teams and external vendors to drive enhancements, integrations, and improvements across the portal ecosystem (APIs, identity, payments, content, analytics).
Define and support UAT, create test scenarios, coordinate execution, and verify that delivered changes meet functional requirements and quality standards.
Document as-is / to-be processes, portal workflows, user journeys, and operating procedures to ensure clarity, governance and traceability.
Partner with UI/UX and stakeholders to improve customer experience, navigation, and usability; contribute to interface requirements, prototypes and usability validation where needed.
Support change management and releases (planning, regression scope, release notes, communications, rollout coordination) ensuring smooth transitions and minimal customer impact.
Ensure high availability, stability, quality of services and timely resolution of incidents by providing effective support services, perform root cause analysis and escalate complex problems to higher-level teams or vendors when necessary.
Contribute to service metrics and reporting (availability, incident trends, ticket aging/MTTR, defect patterns), supporting operational transparency and continuous improvement.
Ensure portals comply with internal governance, operational procedures, and security policies/work instructions.

Requirements

Business Analysis

Business Requirements

Documentation

Requirements Analysis

Technical Requirements Gathering

User Acceptance Testing

User Stories

A BSc in Computer Science, Information Technology or a closely related field.
2-4 years of experience in business analysis / design and application support / digital platforms.
Proven ability to gather requirements and produce clear functional specifications, workflows, and acceptance criteria.
UI/UX sensibility for customer-facing portals: ability to capture UI requirements, identify friction points, and collaborate with designers.
Ability to map customer journeys across portals (self-service, sales and payments), identify usability bottlenecks, and propose changes that simplify processes and improve completion rates and user experience.
Familiarity with SDLC and Agile ways of working, and with tools like Jira (or equivalent) for tracking and coordinating delivery/support work.
Strong understanding of web platforms concepts (authentication/SSO principles, REST/SOAP APIs, integrations, environments, releases).
Comfortable working with data and logs for troubleshooting and reporting; basic SQL literacy is useful but not required to be advanced.
Good time management and organization skills.
Good decision-making skills.

Benefits

Competitive salary
Performance-based variable pay
Ticket restaurant card
Transportation reimbursement
Premium Private Health Insurance coverage
Pension Scheme
Home electricity and natural gas discount
Reimbursement for your athletic activities
Unlimited fruits and snacks at the office
Continuous learning & upskilling opportunities and access to our premium online training platform

IT Business Analyst (Web Portals)

Basic Information

Responsibilities

Requirements

Benefits

About the company

About the company

IT Business Analyst (Web Portals)

Basic Information

Responsibilities

Requirements

Benefits

About the company

About the company