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Country Operations Support Agent (German Speaking)

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1 month ago

Greece, Attiki, Athens
Full Time
Entry-Level
Hybrid

Basic Information

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

Responsibilities

  • Administer incidents in the ticketing system (external and internal)
  • Analyse and validate technician reporting and requests updates if necessary
  • Monitor critical issues that may affect ticket SLA and escalate if necessary (e.g. technician attendance for scheduled customer visits)

Requirements

Analytical Skills
Organizational Skills
Time Management
  • German (C2)
  • Analytical Skills
  • Excel, MS Office, Copilot
  • Hands on attitude, operational understanding
  • Good communication skills
  • French would be a nice to have

Benefits

Continuous education
Private health insurance
Work equipment (ex. phone, laptop etc)
  • Buddy program
  • International environment
  • Job with purpose
  • Mobile working
  • Staff discounts
  • Unlimited employment contract
  • Private Life and Health Insurance
About the company

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About the company

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Hemmersbach Hellas

Hemmersbach Hellas

Administration
Customer Service
Administrative Assistant