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Application Support Specialist

●

2 weeks ago

Greece, Attiki, Athens
Full Time
Mid-Level
Hybrid

Basic Information

 We are looking for an Application Support Specialist to act as the main point of contact for clients, ensuring smooth communication and effective support. The role includes resolving application issues, supporting mobile and ERP/CRM systems, and contributing to improvements based on user feedback. 

Responsibilities

  • Act as a key point of contact for clients, ensuring timely and effective communication
  • Analyze and manage client support requests related to sales and field operations
  • Provide ongoing support for mobile applications and assist clients in resolving system-related issues
  • Guide clients on best practices and ensure optimal use of the systems
  • Collaborate with internal teams to handle support requests and ensure high service quality
  • Gather and analyze feedback from users and partners to identify issues and suggest improvements
  • Work closely with ERP/CRM teams to support and deliver integrated solutions
  • Implement and develop new features based on customer requests

Requirements

PHP
Problem solving
SQL
  • Bachelor’s degree in Computer Science, Information Systems, or a related field
  • Strong knowledge of SQL (Microsoft SQL Server)
  • Basic knowledge of PHP and Android Studio
  • Ability to analyze business needs and processes
  • Excellent command of Greek and English
  • Team player with strong analytical thinking and a customer-focused mindset

Benefits

Free meals
Private health insurance
Work equipment (ex. phone, laptop etc)
💰Competitive remuneration package
❤️Private health insurance plan
🏠Hybrid working model
💯Opportunity to work alongside people who are always eager to mentor
🚍Transportation with company’s bus from central stations
📖 Funded training & development opportunities
🥪Catering food services

About the company

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About the company

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ENTERSOFTONE

ENTERSOFTONE

Information Technology
Software Development
Business Consultant