RCS Athens (Piraeus)
Wherever our customers operate, we keep them connected.
At Marlink, we support critical maritime operations worldwide through advanced hybrid networks, satellite communications, and modern digital services. From VSAT and Fleet Xpress to Starlink, cybersecurity, and cloud-enabled solutions, we combine deep field engineering experience with cutting-edge technology.
With 1,500 colleagues in 30+ countries, we serve customers across maritime, energy, and humanitarian sectors and we are continuously expanding into new digital domains.
The role
As a Support Engineer, you are a trusted technical point of contact for our customers and internal teams. You don’t just resolve tickets, you drive resolution, guide others, and help shape how support is delivered.
Our Regional Customer Support (RCS) team in Athens is the first line for high-priority maritime customers. We are 11 experienced engineers, handling complex satellite, network, and IT challenges via phone, email, and remote access.
Our product lines are expanding rapidly as we move into new product domains often based on the Starlink or other LEO satelite platforms, combined with our vide range of products.
The role sits at the intersection of:
- Maritime satcom (VSAT, LEO, hybrid networks)
- IT & cybersecurity services
- Operational coordination across global support centers
What we’re looking for
- B.Sc. in Engineering, Electronics, IT, or equivalent experience
- Background in telecom, IT support, or service desk environments
- Strong troubleshooting mindset with a logical, structured approach
- Solid understanding of operational procedures and SLAs
- Fluent Greek and English
- Reliable, detail-oriented, and well-organized
- Comfortable taking initiative and responsibility
- Team-oriented, communicative, and customer-focused
- Flexible working attitude (including some rotational duties)
The position will be a part of some rotational duties. We have a flexible working environment and encourage initiative and suggestions. Marlink is a solid leading company in our fields and is focused on employees personal growth.