We are looking for an entry level Customer Support Engineer to join our team. As a Customer Support Engineer, you will be the first point of contact for our customers; helping them solve technical problems, understand product behavior, and get the most out of our platform.
To succeed in this role, you do not need years of experience, but you do need the right mindset: curious, analytical, and comfortable in a technical environment.
This role is for you, if:
- You are curious; you ask "why", not just "what". You want to understand problems, not just close tickets
- You are resilient; supporting customers can be demanding. You can handle frustration and repetitive work without losing your drive
- You are patient; you can work through tedious tasks methodically and maintain quality throughout
- You take initiative; you spot roadblocks early and flag them proactively instead of waiting for someone to notice
- You have excellent communication skills; you write and speak clearly in both Greek and English, with a professional but human tone
- You have an engineering mindset; you approach problems systematically. You form a hypothesis, test it, and work from evidence rather than pure guesswork
- You have team spirit; you collaborate openly with fellow agents, engineers, and product teams, and share what you learn