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Technical Support Consultant 

●

1 day ago

Greece, Attiki, Athens
Full Time
Associate
Hybrid

Basic Information

As a Technical Support Consultant, you will provide technical support to clients, troubleshoot and resolve issues, assist with system setup, configuration, and testing, and help ensure the smooth operation and integration of EDI processes.

Responsibilities

 
  • Support the analysis, setup, and basic configuration of Electronic Data Interchange solutions
  • Provide 1st and 2nd level technical support to clients
  • Monitor processes and identify issues in data exchange flows
  • Handle client requests and incidents via phone, email, and remote access, acting as the first point of contact
  • Manage and track client cases through the CRM system, ensuring timely updates and proper status reporting
  • Troubleshoot basic technical issues and escalate more complex cases when needed
  • Participate in testing, validation, and migration processes of EDI messages and integrations
  • Perform basic technical implementations (e.g. agent installation) and collaborate with internal teams
 

Requirements

SQL
Technical Support
 
  • Degree from a University/Technological Educational Institute (AEI/TEI/IEK) in Computer Science or a related field.
  • Minimum 1 year of previous experience in a similar position
  • Basic understanding of IT systems or business applications
  • Basic knowledge of SQL (e.g. simple queries, data retrieval, basic troubleshooting)
  • Familiarity with data exchange technologies 
  • Good communication skills and customer-oriented mindset
  • Problem-solving attitude and attention to detail
  • Basic knowledge of English
 

Benefits

Certifications and training
Private health insurance
 We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:
💰Competitive remuneration package
❤️Private health insurance plan
🏠Hybrid working model
💯Opportunity to work alongside people who are always eager to mentor
📖Funded training & development opportunities
🥪Catering food services 
About the company

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About the company

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ENTERSOFTONE

ENTERSOFTONE

Customer Service
Information Technology
IT Support Engineer