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IT Systems & Users Support

●

1 week ago

Greece, Attiki, Athens
Full Time
Mid-Level
Hybrid

Basic Information

We are seeking a hands-on IT professional to provide quality support for end users and ensure stable operation of IT systems. The role combines daily technical support with gradual involvement in IT infrastructure management and evolution, offering long-term professional development opportunities in an organized industrial environment.

Responsibilities

  • Provide first-level workstation support to end users
  • Support fixed and mobile telephony systems
  • Support printers (hardware maintenance, excluding consumables)
  • Support cabling infrastructure (patching, changes, organization, relocations)
  • Monitor network infrastructure and VLANs (switches, access points, routers, NAS)
  • Monitor VMware farms
  • Patch and upgrade Windows and Linux servers
  • Monitor WSUS services
  • Provide basic network security management and support (Fortigate firewall and FortiEMS)
  • Maintain systems and equipment inventory (GLPI ITSM)
  • Perform computer replacements and upgrades
  • Manage stock of consumables and peripherals
  • Monitor and maintain backups (NAKIVO)
  • Provide user support for ERP daily operational issues

Requirements

Active Directory
ERP
Firewalls
Help Desk Support
IT Hardware Support
IT Infrastructure
PL/SQL
Troubleshooting
VMware
VPN's
Windows Operating Systems
  • At least 3 years of experience in IT/user support
  • Knowledge of Windows OS (installation and basic troubleshooting)
  • Basic knowledge of ERP user support
  • General knowledge of VoIP telephony
  • Basic knowledge of printer troubleshooting
  • Understanding of basic physical and logical networking
  • Organizational skills and ability to manage multiple requests
  • Communication proficiency with non-technical end users
  • Willingness to learn and collaborate

Benefits

Bonus structure
Continuous education
Private health insurance
Remote work options
Transportation expenses
  • Stable and organized work environment
  • Competitive compensation package with annual performance bonus
  • Medical and pharmaceutical benefits program
  • Travel and commuting expenses card
  • Supermarket card
  • Hybrid work model (after adaptation period)
  • Continuous education and technical professional development

Good to have

  • Basic knowledge of Active Directory (Users, Groups, GPOs)
  • Basic knowledge of firewalling, VPN, and endpoint protection (particularly Fortinet)
  • Basic knowledge of cabling infrastructure
  • Basic knowledge of VMware 7
  • Experience with Lexmark printers
  • Basic knowledge of programming (PL/SQL)
About the company

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About the company

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PrometalBakli SA Tinplate & Stainless Steel Service Center

PrometalBakli SA Tinplate & Stainless Steel Service Center

Information Technology
IT Support Engineer