Platform Success Specialist

●

4 days ago

Greece, Attiki, Athens

Full Time

Associate

Hybrid

Basic Information

At linq, we don't just power recruitment, we enable companies to hire smarter, faster, and with data-driven confidence. Our Platform Success team is at the heart of this mission.

As a Platform Success Specialist, you will play a pivotal role in ensuring employers achieve measurable value from our platform.
You’ll own clients’ onboarding and performance optimization across the full lifecycle, maximizing engagement, renewals, and platform revenue.

Responsibilities

You will:

Onboard new customers to linq’s platform
Manage job postings, applications, featured jobs, and premium services to ensure effective utilization
Screen applications and flag potential issues (low volume or quality)
Compile candidate lists for review and delivery to the customer
Provide timely, accurate technical assistance and resolve customer issues (platform, integrations, job posting flows, etc.)
Educate customers on best practices for job postings, sourcing, talent database navigation, and employer dashboards
Support the Platform Success Manager by tracking usage metrics and flagging accounts that need attention
Gather customer feedback and work closely with the Product team to improve workflows, features, and user experience

Requirements

Account Management

Customer Service

Customer Support

Presentation Skills

Technical Support

1-3 years of experience in Customer Success, Account Management, or SaaS support roles
Excellent command of English (written and spoken)
Strong communication skills and high client empathy
Tech-savvy, fast learner, and comfortable working with digital platforms
Experience with CRM/CS tools such as HubSpot, Trello, Intercom (or similar)
Solid understanding of reporting and analytics (Excel/Google Sheets, Metabase)
Good knowledge of platform workflows (job posting flows, candidate database usage)
Strong sense of ownership, responsibility, and professionalism
Ability to multitask, organize workload, and prioritize effectively in a dynamic environment
Collaborative mindset with a strong willingness to work cross-functionally

Platform Success Specialist

Basic Information

Responsibilities

Requirements

Benefits

Good to have

About the company

About the company

Platform Success Specialist

Basic Information

Responsibilities

Requirements

Benefits

Good to have

About the company

About the company