Service Operations Coordinator

●

1 week ago

Greece, Attiki, Kifisia

Full Time

Associate

On-Site

Basic Information

IDATOR is a leading provider of advanced water technology and smart pumping solutions, dedicated to delivering high-performance and environmentally friendly systems. With decades of expertise, we specialize in the distribution and production of innovative water management equipment for residential, industrial, and municipal applications. We are currently looking for a Service Operations Coordinator to join our Service department and support the smooth day-to-day coordination of after-sales operations, contracts, and documentation.

Responsibilities

Register, track, and maintain records of maintenance contracts with clients — including durations, renewals, and expirations — using Monday.com.
Monitor and organize customer quotations and their status, and send offers to clients based on input provided by the department leader.
Issue documents including invoices, delivery notes, and other relevant paperwork.
Coordinate with the accounting department on invoicing and customer financial matters.
Liaise with the warehouse and production teams on spare parts availability and scheduling.
Organize and maintain correspondence, communication notes, and client records.
Support the team in tracking spare parts inventory and flagging shortages in a timely manner.

Requirements

Back Office

Contract Management

ERP

Invoicing

Operations Management

University degree in Business Administration, Economics, or a related field.
Previous experience in a back-office or administrative support role.
Very good knowledge of MS Office, particularly Excel.
Familiarity with ERP or computerized invoicing systems.
Excellent command of English.
Strong organizational skills, attention to detail, and consistency.
Good communication skills and a collaborative mindset.

Benefits

Competitive compensation based on qualifications and experience.
Structured onboarding and training from the department leader and relevant teams.
A collaborative, team-oriented culture with opportunities for professional development.

Good to have

Experience in a technical or industrial company, or a service/after-sales department.
Familiarity with maintenance contract tracking and spare parts management.

Service Operations Coordinator

Basic Information

Responsibilities

Requirements

Benefits

Good to have

About the company

About the company

Service Operations Coordinator

Basic Information

Responsibilities

Requirements

Benefits

Good to have

About the company

About the company