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Customer Success Manager

●

5 hours ago

Greece, Attiki, Athens
Full Time
Mid-Level
Hybrid

Basic Information

As a Customer Success Manager at DeepSea, you will own the end-to-end relationship and experience of a portfolio of maritime technology customers, ensuring they successfully integrate and achieve measurable value from our AI-driven vessel optimization platform. 

You will act as the primary link between customers and DeepSea, combining customer relationship management with strong technical and project coordination capabilities in a technically oriented role.

Responsibilities

  • Manage a portfolio of customers throughout their journey with DeepSea, from concept deployment and onboarding through ongoing use, renewal and account development.
  • Build and maintain strong relationships with key customer stakeholders, including technical users, operational teams and decision makers.
  • Develop a deep understanding of each customer's operational setup, objectives and challenges, and ensure DeepSea's solutions are applied in a way that delivers measurable value.
  • Educate customers on DeepSea's products, capabilities and AI-driven approach to Vessel Performance and Voyage Automation, supporting effective adoption and use.
  • Lead the delivery of customer projects, managing timelines, milestones, dependencies and communication throughout implementation.
  • Coordinate Engineering, Product, Support and Installation teams where required to ensure successful delivery of agreed customer outcomes.
  • Gather and structure customer feedback, requirements and product needs, and communicate them effectively to Product and Engineering teams.
  • Monitor customer engagement and identify risks, blockers or gaps that could affect adoption, satisfaction or continued use.
  • Identify opportunities to expand product usage and account scope based on demonstrated value and evolving customer needs.

Requirements

Account Management
Architecture
Data Management
Engineering
Mechanical Engineering
Project Management
Team Coordination
  • Experience as a Customer Success Manager/Account Manager/Customer-facing Project Manager in a B2B software solution provider
  • Engineer's degree in Marine Engineering, Naval Architecture, Mechanical Engineering or related field
  • Understanding of the shipping industry and the needs and relationships between shipowners and charterers
  • Experience coordinating multi-disciplinary engineering teams and cross-organisation stakeholders to effectively deliver complex technical projects
  • Experience in a customer-facing role which involved establishing and maintaining relationships with decision makers within corporate customers, understanding their needs and influencing them to drive adoption
  • Ability to establish and maintain relationships with and coordinate multi-disciplinary and cross-organisation stakeholders to effectively deliver projects on time in a fast-paced, demanding and fluid environment
  • Proven ability to manage multiple concurrent projects and adjust to frequent changes in project priorities
  • High-level understanding of configuration, data & processes

Benefits

Certifications and training
Continuous education
Extra paid time off
Private health insurance
Remote work options
Wellness programs
  • Competitive remuneration package based on skill and experience
  • Private health insurance coverage
  • Mental health therapist benefit
  • Emergency and medical leaves
  • Access to courses platform
  • Eligibility for seminars, conferences and workshops
  • Great office space in the heart of Athens
  • Hybrid work option

Good to have

  • Previous experience with shipping or the wider maritime sector
About the company

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About the company

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DeepSea Technologies

DeepSea Technologies

Business Development, Sales & Account Management
Operations
Customer Success