• Perform system administration for Windows/Linux servers, user accounts, backups, and security configurations.
• Provide second-level technical support to staff, resolving hardware, software, and network issues promptly.
• Monitor system performance, identify issues, and assist with preventive maintenance.
• Support updates, patches, and deployment of new applications and system enhancements.
• Ensure compliance with internal IT policies and banking security standards.
• Maintain documentation, asset inventories, and troubleshooting procedures.
• Collaborate with IT teams and vendors to resolve escalated problems and improve system reliability.