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IT Business Analyst / IT Support Specialist (Banking Sector)

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3 days ago

Greece, Attiki, Athens
Full Time
Mid-Level
On-Site

Basic Information

We are seeking a proactive and business-oriented IT professional who can bridge the gap between technology and banking operations. The ideal candidate will provide hands-on technical support while also contributing to the functional and business aspects of IT projects.
This role requires strong analytical thinking, problem-solving skills, and the ability to work effectively with internal stakeholders such as operations, retail banking, compliance, and risk departments.

Responsibilities

• Provide daily technical support for users and core banking systems.
• Participate in business requirement analysis and assist in translating functional needs into technical specifications.
• Support IT projects, including system upgrades, digital banking initiatives, and process automation.
• Collaborate with business units to understand workflows and propose improvements.
• Monitor system performance and ensure compliance with internal policies and security standards.
• Troubleshoot application and infrastructure issues across multiple platforms.
• Prepare documentation, reports, and user guides for implemented solutions.

Requirements

Database Administration
Information Technology
ITIL certification
SQL
Troubleshooting
• Degree in Computer Science, Information Technology, or a related field.
• 3–5+ years of experience in an IT role within a bank or financial institution is preferred.
• Strong understanding of banking processes, business workflows, and regulatory requirements.
• Solid knowledge of IT systems, networks, databases, and application support.
• Experience collaborating with non-technical teams to deliver business-driven solutions.
• Excellent communication skills and the ability to explain technical concepts to business users.
• Ability to work independently, prioritize tasks, and take ownership of issues.
• Strong analytical skills, initiative, and a problem-solving mindset.

Benefits

Continuous education
  • Competitive compensation package.
  • Opportunities for career development within the banking sector.
  • A collaborative and professional work environment.
  • Involvement in modern digital transformation initiatives.

Good to have

  •  Experience with Core Banking Systems (e.g., Flexcube,Temenos, Finacle, etc.)
  •  Familiarity with SQL, scripting languages, or automation tools.
  • Understanding of cybersecurity principles within the banking environment.
  • Experience with ITIL processes.
About the company

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About the company

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Ziraat Bank

Ziraat Bank

Information Technology
IT Support Engineer