Platform Success Lead

●

1 hour ago

Greece, Attiki, Athens

Full Time

Senior

Hybrid

Basic Information

At linq, we don't just power recruitment; we enable companies to hire smarter, faster, and with data-driven confidence. Our Platform Success team is at the heart of this mission.
As a Platform Success Lead, you will play a pivotal role in ensuring employers achieve measurable value from our platform.
You’ll own customer education, onboarding, and performance optimization across the full lifecycle, maximizing engagement, renewals, and platform revenue.

Responsibilities

Customer Onboarding Excellence: Lead onboarding and activation for new customers-from setting up company profiles to guiding them through platform capabilities.
Platform Activation: Manage job postings, applications, featured jobs, and premium services to ensure effective utilization.
Responsive Support: Provide timely, accurate technical assistance and resolve customer issues (platform, integrations, job posting flows, etc.).
Client Enablement: Educate customers on best practices for job postings, sourcing, talent database navigation, and employer dashboards.
Performance Monitoring: Track and analyze job performance, engagement patterns, employer activity, and candidate interest.
Customer Reporting: Prepare tailored performance reports and insights to showcase platform value and drive retention.
Proactive Communication: Maintain frequent, structured communication with customers to ensure satisfaction and prevent churn.
Account Renewals & Upsells: Manage renewals and identify upsell opportunities within your accounts.
Feedback Loop: Gather customer feedback and work closely with the Product team to improve workflows, features, and user experience.

Requirements

Account Management

Client Relations

CRM

Minimum of 4 years of experience in Customer Success, Account Management, or SaaS support roles.
Excellent command of English (written and spoken).
Strong communication skills and high client empathy.
Tech-savvy, a fast learner, and comfortable working with digital platforms.
Experience with CRM/CS tools such as HubSpot, Trello, Intercom (or similar).
Solid understanding of reporting and analytics (Excel/Google Sheets, Metabase).
Strong sense of ownership, responsibility, and professionalism.
Ability to multitask, organize workload, and prioritize effectively in a dynamic environment.
Collaborative mindset with a strong willingness to work cross-functionally.

Platform Success Lead

Basic Information

Responsibilities

Requirements

Benefits

Good to have

About the company

About the company

Platform Success Lead

Basic Information

Responsibilities

Requirements

Benefits

Good to have

About the company

About the company