IT Support Specialist

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3 hours ago

Basic Information

MEIDANIS, a leading Greek electrical equipment and solutions company with 35 stores and an established B2B business, is seeking an IT Support Specialist to provide first-line on-site and remote technical support across its head office, stores and warehouses. The role covers hardware, software, network and ERP user support, and maintaining IT equipment across the company network.

Responsibilities

Provide on-site and remote IT support to users at the head offices, stores and warehouses.
Log, manage and resolve support requests through the company's ticketing system, ensuring timely and effective issue resolution.
Support users with the company's ERP systems and other corporate applications.
Install, configure and maintain IT equipment, including PCs, printers, POS systems, barcode scanners and handheld warehouse terminals.
Troubleshoot network, Wi-Fi and VPN connectivity issues across stores and warehouses.
Maintain an up-to-date inventory of IT equipment and document technical procedures and solutions.
Visit stores across the Attica region when on-site technical support is required.

Requirements

Analytical Skills

Autodesk Software

Computer Hardware

Computer Hardware Troubleshooting

Computer Science

Domain Name System (DNS)

Environmental Science

Help Desk Support

Information Design

Information Technology

Internet Protocol Suite (TCP/IP)

Interpersonal Communication

IP Networking

IT Hardware Support

ITIL certification

Knowledge Management

Licensing

Microsoft Certified Professional

Patience

Strategic Technology Initiatives

Systems Design

Technical Training

Troubleshooting

Windows Operating Systems

Degree or diploma in Information Technology, Computer Science or a related field (University, vocational training institute or equivalent certifications).
Good knowledge of Windows operating systems and networking fundamentals, including TCP/IP, DHCP and DNS.
Ability to troubleshoot hardware, peripherals and common software issues.
Strong communication and interpersonal skills, with patience and the ability to support non-technical users effectively.
Very good command of English.
Valid driver's license.

Benefits

Certifications and training

Continuous education

Mentorship programs

Private health insurance

Salary range of 1300-1600 gross per month, depending on experience and qualifications.
Private health insurance.
The opportunity to join a well-established and growing Greek company with a strong presence in the electrical equipment sector.
A collaborative working environment that encourages teamwork and professional development.
Ongoing training and support from certified trainers.
A collaborative working environment that values professionalism, accountability and teamwork.

Good to have

Previous experience in a Help Desk or IT Support role, ideally in a retail environment or an organisation operating across multiple locations.
Experience with ERP systems, particularly SingularLogic or Galaxy.
Familiarity with POS systems, barcode scanners and warehouse Wi-Fi environments.

IT Support Specialist

Basic Information

Responsibilities

Requirements

Benefits

Good to have

About the company

About the company

IT Support Specialist

Basic Information

Responsibilities

Requirements

Benefits

Good to have

About the company

About the company