As the Customer Success Engineer you will be responsible for providing frontline customer support for our world class vacation rental channel management platform.
Working closely with the founders, you will develop and deliver best-in-class support to our growing list of vacation rental owners and managers.
The ideal candidate is experienced in providing customer support for a cloud-based technology company.
Responsibilities:
- Promote a “customer first” environment at all times. Become a Syncbnb platform expert. Bring customer support best practices, processes and solutions to Syncbnb, continuing to raise the bar for our best-in-class customer support initiatives.
- Proactively research, troubleshoot and escalate potential support issues. Adhere to Syncbnb’s workflows, ticketing system and team schedules to ensure product quality goals are met.
- Develop appropriate email templates, chat responses, phone agendas and best practices for timely responses that delight customers.
- Contribute to team goals for customer retention, growth and satisfaction.
Benefits:
- Lively startup environment with experienced co-founders.
- Stock options available for early employees.
- Take yourself to the next level by working with the best.
- Syncbnb is funded by 6 high profile tech investors and can offer the job security of large firms.
