Application Support Engineer

●

1 year ago

Greece, Attiki, Metamorfosi

Full Time

Associate

Hybrid

Basic Information

G4S Telematix is a member of the Global G4S & Allied Universal Group - the world’s leading integrated security company, with more than 20 years of experience in providing Monitoring & Response services to Secure Your Mobility.

Our solutions combine advanced tracking and sensing technology with a state-of-the-art software platform and our 24/7 Secure Operations Center to provide monitoring, management, and response services for the Logistics, Automotive, and People Safety sectors.

We are seeking a skilled and motivated Application Support Engineer to join our team. In this role, you will be responsible for developing and supporting internal and client-facing software applications, ensuring our solutions' design, quality and reliability through rigorous QA, testing, and assessment procedures.

Responsibilities

You will:

Handle second-level support for software service requests and coordinate with vendors to resolve issues efficiently.
Establish the root causes of application errors, and escalate serious concerns to the Senior Engineer.
Participate in projects, contribute to proposals for potential clients, and develop new solutions using emerging platforms.
Conduct Quality Assurance (QA) activities for Hardware and Software solutions.
Organize User Operational Testing (UOT) sessions with relevant stakeholders, ensuring thorough documentation.
Document processes for newly developed solutions.
Prepare and deliver presentations to clients as needed.

Requirements

Customer Needs Analysis

Customer Service

Technical Analysis

Technical Support

Bachelor's degree in software engineering or computer science
2+ years of experience in a similar role
Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues effectively
Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and provide top-notch customer support
Enthusiasm for staying updated with the latest industry developments and eagerness to bring innovative solutions to the organization
Proficiency in English

Benefits

Competitive remuneration package
Private health and life insurance
Mobile phone and Laptop
Career development opportunities
A collaborative and modern work environment

Good to have

Understanding of code, preferably .NET

Application Support Engineer

Basic Information

Responsibilities

Requirements

Benefits

Good to have

About the company

About the company

Application Support Engineer

Basic Information

Responsibilities

Requirements

Benefits

Good to have

About the company

About the company

No longer accepting applications