User & Application Support

●

1 year ago

Greece, Attiki, Athens

Full Time

Associate

Hybrid

Basic Information

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

We are on the hunt for a tech savvy individual to join our team as a IT User & Application Support. As a key member of our IT department, you will be responsible for providing top notch support to our users, ensuring they have seamless experience with our applications and systems.

Responsibilities

Install, maintain and update laptops/mobiles according to company security standards and provide expert level support
Provide exceptional support to users via phone, email, chat, or in person, resolving issues with applications, software, and hardware in a timely and professional manner
Analyze and troubleshoot technical problems, identifying root causes and implementing effective solutions
Create and deliver training sessions, documentation, and guides to educate users on new applications, features, and best practices
Work closely with the development team to identify and report bugs, suggesting improvements and enhancements to our applications
Stay up to date with industry trends, new technologies, and emerging best practices to ensure our support services remain cutting edge
Meet all agreed SLAs and Key Performance Indicators (KPIs)
Monitoring the progress of global active tickets and working closely with expert teams to resolve them on time
Manage access permissions, provide reporting / evidence periodically for audit and security teams

Requirements

Android

Computer Maintenance

Documentation

Help Desk Support

iOS

IT Hardware Support

Microsoft Power BI

SQL

Windows Server

2+ years experience in a similar IT support role, preferably in a fast paced, dynamic environment
Bachelors degree in computer science, Information Technology
Strong technical background, with a focus on applications, software and hardware support
You possess excellent communication and analytical skills, with the ability to break down complex technical concepts, think critically, and approach problems in a logical and methodical way
Ability to work in a team environment, collaborating with stakeholders to achieve shared goals
Experience in multiple operating systems (Windows, Mac, iOS, Android), applications (MSOffice, SQL, Power BI, Power Apps, Power Automate, etc.) and helpdesk software (Atlassian Jira)
Strong knowledge of networking fundamentals
Effective prioritization and time management skills, with the ability to manage multiple tasks and deadlines, and meet expectations in a fast paced environment
Fluency in the English language is a must

Benefits

Continuous education

Flexi work schedule

Private health insurance

Ticket Restaurant

User & Application Support

Basic Information

Responsibilities

Requirements

Benefits

About the company

About the company

User & Application Support

Basic Information

Responsibilities

Requirements

Benefits

About the company

About the company

No longer accepting applications