As a Service Desk Tech Lead at Office Line S.A., you will be responsible for overseeing the daily operations of the IT service desk, ensuring high-quality technical support and customer satisfaction. You will lead a team of service desk technicians, provide guidance on troubleshooting complex issues, and drive continuous improvement in IT support processes. Your role will involve managing incident resolution, maintaining service level agreements (SLAs), and collaborating with other IT teams to optimize system performance. Strong leadership, problem-solving skills, and a customer-centric mindset are essential for success in this role.