Customer Support Representative (afternoon shift)

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1 year ago

Greece, Attiki, Athens

Part Time

Entry-Level

Remote

Basic Information

Role Overview:
We are seeking a dedicated part-time Customer Support Representative to provide exceptional service to our guests on a case-by-case basis during the afternoon shift. This role is fully remote and requires availability for on-call assignments with corresponding pay per engagement.

Responsibilities

Responsibilities:

Address guest inquiries, requests, and complaints professionally and efficiently. Escalate complex issues to the Customer Support Manager when necessary.
Maintain accurate records of guest interactions and resolutions in the system.
Ensure timely and effective issue resolution to maintain guest satisfaction.
Adhere to company policies and procedures in handling guest interactions.
Collaborate with relevant departments to enhance the guest experience.

Requirements

Communication Skills

Customer Support

Requirements:

Strong communication skills in Greek and English (both oral and written) and excellent interpersonal abilities.
Problem-solving mindset with the ability to handle guest concerns effectively.
Ability to work in a fast-paced, dynamic environment.
Detail-oriented with a commitment to providing outstanding service.
Sufficient use of Google Sheets.
A strong customer-focused approach with knowledge of hospitality standards.
Availability to work on afternoon shift

Benefits

Remote work options

Compensation & Benefits:

On-call pay per case handled on top of the salary.
Remote work flexibility.
Opportunity to gain experience in a dynamic environment.

If you are a customer-oriented professional with the ability to provide top-tier service on an on-call basis, we’d love to hear from you!

Good to have

Preferred Qualifications:

Experience in customer service, hospitality, or a related field would be considered as a plus
Additional languages other than Greek and English are an advantage.

Team

Customer Support

Customer Support Representative (afternoon shift)

Basic Information

Responsibilities

Requirements

Benefits

Good to have

Team

About the company

About the company

Customer Support Representative (afternoon shift)

Basic Information

Responsibilities

Requirements

Benefits

Good to have

Team

About the company

About the company

No longer accepting applications