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Digital Innovation Consultant / CX Driven-Digital Transformation

●

1 year ago

Greece, Attiki, Athens
Full Time
Senior
Hybrid

Basic Information

 
Who we Are

At Grant Thornton Greece, we’re not just part of a global network of 60,000+ professionals across 145 countries. We’re independent thinkers who prioritize quality, inclusion, and integrity to create a better, more personal experience for our clients and our team. Our mission? To deliver expertise in a way that goes beyond — Personal, Proactive, and Agile.

We don’t predict the future here—we shape it. 🚀

Milestones WE are Proud of

🏆 Great Place to Work certified for three years running!

👩‍💼 Best Workplaces for Women 2023, for two consecutive years

⭐Best Workplace in Professional Services & Consulting for 2025!

🌈 Proud members of the Diversity Charter Greece and certified with the SHARE Equality Label

🏠 Flexible way of Working (Hybrid)

🧠Coaching & Counseling from Senior Professionals 

Responsibilities

 
  • Develop digital strategies with a strong focus on CX & innovation.
  • Design customer journeys across web, mobile apps, and omnichannel touchpoints.
  • Identify pain points and friction in customer interactions and propose CX improvements.
  • Apply UX/UI best practices to ensure intuitive and engaging digital experiences.
  • Design and implement customer-centric digital products that align with business and user needs.
  • Work on presales propositions, preparing proposals, RFP responses, and technical specification documents for clients.
  • Collaborate with cross-functional teams (UX/UI, developers, business leaders) for end-to-end product development.
  • Utilize tools such as Figma, Miro, Customer Journey Mapping tools, and Analytics to drive insights and design solutions.
  • Experiment with emerging technologies (AI, automation, personalization, predictive analytics) to enhance digital engagement.
  • Analyze user behavior and data insights to support continuous improvement initiatives.
  • Leverage design thinking methodologies & prototyping tools to test, iterate, and refine digital solutions.
 

Requirements

Adobe Xd
Figma
Web Design
  
  • Strong strategic mindset & creative problem-solving approach.
  • Minimum of 7 years of experience in digital innovation, CX, or related fields.
  • Strong experience in presales, including the ability to craft client proposals, presentations, and technical specification documents.
  • Data-driven mindset with knowledge of customer analytics & behavioral insights
    CX, UX/UI, and customer journey mapping expertise with hands-on experience in digital transformation projects.
  • Excellent communication skills and ability to work with multidisciplinary teams
    Hands-on experience with design & prototyping tools (Figma, Miro, Adobe XD, etc.)
  • Previous experience in an advertising agency is an asset.
 

Benefits

Bonus structure
Certifications and training
Continuous education
Transportation expenses
Wellness programs
Work equipment (ex. phone, laptop etc)
 
At Grant Thornton Greece, we believe that great work deserves great rewards! Here’s what you can look forward to:

  • 🌈 Diverse and inclusive workplace
  • 🏋️‍♂️ Friendly, Dynamic Working environment
  • 💰 Competitive Salary & Bonus
  • 🩺 Insurance Program for all GT members
  • 👩‍🏫 Fully funded Training & Professional Qualifications
  • 🏖 Extra Days-off: August Freedays, Volunteering Days, Early leave days
  • 🏃🏽‍♂️ Corporate Sports Teams (e.g., Running, Basketball, Volleyball)
  • 🎁 Exclusive Discounts: Special offers and discounts for employees
  • 🚗 Company Car (depending on job level)
 

Good to have

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Team

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Recruitment process

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About the company

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About the company

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Grant Thornton

Grant Thornton

Arts and Design
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