• Design, install, configure, and manage servers, networks, and cloud infrastructure alongside the Cloud Engineering team, including the Cyano platform.
• Monitor and optimize the performance, availability, and security of infrastructure and Cyano cloud services.
• Manage backup/restore, disaster recovery, and the application of security best practices.
• Develop, implement, and oversee scripting/automation workflows for infrastructure operations and maintenance.
• Resolve complex technical issues escalated from L1/L2 support; own incident response and escalate further where required.
• Track SLAs and KPIs and continuously improve IT and cloud service delivery.
• Act as technical advisor and mentor to junior team members on best practices, automation, and incident management.
• Contribute to the design and upgrade of IT operations, procedures, and documentation, and train users/teams on new tools and workflows.
• Participate in on-call rotation for critical incidents when needed. Participation is voluntary and compensated separately from base salary.