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IT Support Engineer

●

6 hours ago

Greece, Attiki, Athens
Full Time
Entry-Level
On-Site

Basic Information

At Kotsovolos, we believe in your uniqueness and everything you have to offer!

Here, you create your own current!

 

📈 Our achievements in numbers

3,000+ People | 100+ Stores | 2 Logistics Centers – 77.000 sqm | 2 Call Centers | 2 Modern Training Centers | Kapaskill – our live, personalized learning ecosystem | 75,000+ hours of training per year | 400+ different roles & 49 Business Units

 

🎯 Our purpose

Better Living. Everywhere. for Everyone!

Responsibilities

💼 Your everyday work-life

  • Identify technical solutions and sourcing needs to support business requirements

  • Provide second-level support, resolving incidents and gathering the information needed for further analysis

  • Ensure reliable delivery of IT services while driving continuous improvement

  • Collaborate with application development teams to support effective solutions and knowledge transfer

  • Coordinate technical services and IT deployments for physical store projects

  • Own IT improvement initiatives, projects and the escalation of complex technical issues to the appropriate specialists

Requirements

IT Hardware Support

🚀 As an ideal fit, you should have

  • A degree in Information Technology, Computer Science, or a relevant field

  • Previous experience in IT and end-user support is a plus

  • Good knowledge of Microsoft Office 365

  • Strong ownership and dependability, with good planning and coordination skills

  • Availability to work on a rotating schedule and provide standby support when required

  • Flexibility to travel occasionally to support new store openings and store renovation projects

Benefits

Continuous education
Wellness programs
Work equipment (ex. phone, laptop etc)

💎 What we offer

  • Continuous training in new technologies and tools

  • Career development and growth opportunities

  • Competitive bonus scheme, performance-based

  • Group health/medical insurance package

  • Hybrid working model, primarily on-site

  • Internal wellbeing initiatives

About the company

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About the company

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Kotsovolos

Kotsovolos

Information Technology
IT Support Engineer